FAQ

DELIVERY
Please note that we require 7 business days on average to fulfill your order before shipping it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is shipped, depending on your region, the estimated delivery time is between 7 to 10 business days. We ask that you kindly consider any holidays that might impact delivery times.

I didn’t receive my order, what can I do?

Please contact us if your order is delayed or you have not received an update. We are happy to help so please do not hesitate to contact us at customersolutions.usa@yahoo.com.

Where do you ship to?

At this time, our personalized products are only available in the USA.

Can I cancel my order?

We try to process our orders extra fast to make sure that they arrive to you as soon as possible, so canceling an order after it’s been made isn’t always possible.

However, we always want to help so please send us an email (with your order number) at customersolutions.usa@yahoo.com.
We’ll try our best to get your order canceled for you. If we are able to cancel the order before it is shipped, we will process your refund. 

PRODUCT INFORMATION
Environment-friendly

The At-Home Body Workout Plate by The Lumara Shop™ follows an environment-friendly process, which means we care about sustainability and marketing terms referring to goods and services, laws, guidelines, and policies that reduce or minimize harm to ecosystems or the environment.